Privacy notice
This notice explains what Noor does with the personal information you give us on nooroliveoil.com. We collect as little as we can and never sell it.
What we collect
Waitlist: your email address, your country and language, and the oil and size you were looking at if you joined from the shop.
Contact and wholesale forms: your name, email address, company and country if you give them, and your message.
Orders: your name, email address, phone number and delivery address, and what you bought. Card details go straight to Stripe, our payment provider; we never see or store them.
Recipes you send us: your first name, email address, country and the recipe.
Your basket is kept in your own browser until you check out; it isn’t sent to us before then.
Why we use it
Waitlist: to email you when the shop opens, with your launch discount, and to send news from the mill. We do this because you asked us to, and you can unsubscribe at any time from the link in every email.
Messages: to reply to you and, for wholesale enquiries, to discuss supplying your business.
Orders: to take payment, deliver your order from our UK or EU warehouse, and handle returns. We need this to fulfil our contract with you, and we keep invoices as the law requires.
Recipes: to consider your recipe for the website and, if we publish it, to credit you by first name and email you your discount code.
Who handles it for us
Klaviyo sends our emails and stores the waitlist. Resend delivers form messages and order details to us and our warehouses. Stripe processes payments. Vercel hosts the website. Cloudflare Turnstile checks that forms are sent by people, not bots. Some of these providers process data outside the UK and the EU, under the data protection safeguards in their contracts with us.
How long we keep it
Waitlist details are kept until you unsubscribe or ask us to delete them. Messages are kept for as long as we need to deal with them and keep a record of our correspondence. Order records are kept for six years, as tax law requires.
Cookies
We set one cookie, which remembers your language choice. We don’t use advertising or tracking cookies.
We count visits with Vercel Web Analytics, which uses no cookies and shows us only totals (pages viewed, the country and type of device, the site you came from). It can’t identify you, and the anonymous visit marker it uses is deleted after 24 hours.
Your rights
You can ask to see, correct or delete your information, or object to how we use it, by writing to hello@nooroliveoil.com. If you’re unhappy with how we handle it, you can complain to the Information Commissioner’s Office in the UK or to the data protection authority in your EU country.